Terms of service

Privacy Policy & Terms of Service

This Privacy Policy describes how Avria (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: name, billing address, shipping address, email address, phone number

  • Order Information: payment details (processed securely by third-party providers), purchase history

  • Device Information: IP address, browser type, time zone, cookies, and site interactions

2. How We Collect Information

We collect information when you:

  • Place an order

  • Create an account

  • Sign up to our email list

  • Contact customer support

  • Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only if you opt in)

4. Sharing Your Information

We only share your data with trusted third parties necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors (e.g. card providers)

  • Shipping and fulfilment partners

  • Analytics and marketing tools

These third parties are required to handle your data securely and in compliance with applicable laws.

5. Cookies

We use cookies to improve your browsing experience and analyse site traffic. Cookies help us understand how customers interact with our website.
You can control or disable cookies through your browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

7. Your Rights (UK & EU Customers)

Under data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request data portability

To exercise these rights, please contact us using the details below.

8. Data Security

We take reasonable steps to protect your personal information. All payments are processed through secure, encrypted third-party providers. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:
[avria.ubd@outlook.com]